For many customers a hailstorm is their first claim, so a good technician explains the process and gives options while leaving the decisions to the customer.
They should know that hail damage on a car represents a claim, now or later, and that there is a duty of disclosure. Hail damage that is left unrepaired can become an exclusion on the policy and put comprehensive cover at risk.
Each storm is handled differently by insurers depending on the event, the resources available and the region. In some events, panel shops control the job, so liaising with them matters.
Go deeper: this tip comes from the PDR eBook. See what is inside the eBook.
Prefer hands-on learning? See training dates. More PDR tips.